Privacy Policy Page

Introduction & Who We Are

Our Commitment to Your Privacy

• This Privacy Policy describes how Samra Parts (referred to as ‘we’, ‘us’, or ‘our’), located at 138 Manchester Road, Longroyd Bridge, Huddersfield HD1 3HU, collects, uses, and discloses your Personal Data when you visit our website (https://samraparts.com/), use our services, or interact with us in any way. We are dedicated to respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.” “By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Headline: What Information Do We Collect?

• We collect various types of information to provide and improve our services to you, based on how you interact with us.
  
  • Personal Data You Provide Directly:
    
    • Contact Information: Name, email address, phone number, postal address (for delivery or billing).
    • Account Information: Username, password (for trade accounts).
    • Vehicle Details: Make, model, year, VIN/registration number (when ordering parts or requesting quotes).
    • Order & Purchase Data: Details of products or services you have purchased from us, transaction history.
    • Communication Data: Information you provide when you contact us via phone, email, contact forms, or live chat (e.g., WhatsApp).
    • Trade Account Information: Business name, company registration number, VAT number, payment details (for trade customers).
  • Data Collected Automatically (Website Usage Data):
    
    • Device Information: IP address, browser type, operating system, device type.
    • Usage Information: Pages visited, time spent on pages, navigation paths, referring URLs, click patterns.
    • Cookies & Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (details below).

How We Use Your Information

How and Why We Use Your Data

• We use your personal data for various purposes, primarily based on legitimate business interests, contractual necessity, or your consent:
  
  • To Provide and Manage Services: Process orders, deliver products, manage your account, provide customer support.
  • For Communication: Respond to inquiries, provide quotes, send order updates, communicate about our services.
  • For Marketing: Send promotional offers, newsletters, and updates about new products or services that may be of interest to you (you can opt-out at any time).
  • For Website Improvement: Analyze website usage, track performance, identify trends, and enhance user experience.
  • For Legal & Security: Comply with legal obligations, prevent fraud, enforce our terms and conditions, and protect our rights.
  • For Business Operations: Internal record keeping, training, and operational efficiency.

How We Share Your Information

Sharing Your Data with Third Parties

• We do not sell your personal data. We may share your information with trusted third parties only when necessary and under strict confidentiality agreements:”
  
  • Service Providers: Third-party companies that perform services on our behalf, such as payment processing, delivery services, IT and website hosting, email delivery, and marketing assistance.
  • Legal Compliance: When required by law, court order, or governmental request to protect our rights, property, or safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you if such a transfer occurs.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

Data Security

Protecting Your Data

• The security of your personal data is paramount to us. We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
  
  • Secure servers and data encryption (e.g., SSL/TLS for website data transfer).
  • Access controls and authentication procedures for internal systems.
  • Regular security audits and updates.
  • Employee training on data protection best practices. “While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.”

Data Retention

How Long Do We Keep Your Data?

• We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. This period may vary depending on the type of data and our legal obligations.

Your Data Protection Rights (UK GDPR)

Headline: Your Rights Regarding Your Personal Data

• Under UK GDPR, you have the following rights concerning your personal data:
  
  • The Right to Be Informed: About how your data is used.
  • The Right of Access: To request copies of your personal data.
  • The Right to Rectification: To request that inaccurate data be corrected.
  • The Right to Erasure (to be forgotten): To request that your data be deleted under certain conditions.
  • The Right to Restrict Processing: To request limits on how your data is used.
  • The Right to Data Portability: To request your data be transferred to another organization.
  • The Right to Object: To the processing of your personal data in certain situations.
  • Rights in relation to automated decision-making and profiling. “To exercise any of these rights, please contact us using the details provided below.”

Cookies and Tracking Technologies

Cookies and How We Use Them

• Our website uses ‘cookies’ and similar tracking technologies (e.g., pixels, web beacons) to enhance your Browse experience, analyze site usage, and support our marketing efforts.
  
  • What are cookies? “Cookies are small data files placed on your device. They allow a website to remember your actions and preferences over a period of time.”
  • How we use them: “We use cookies for:
    
    • Essential functionality: To make our website work (e.g., maintaining your session).
    • Analytics: To understand how visitors use our site, which helps us improve it.
    • Personalization: To remember your preferences.
    • Marketing: To deliver relevant advertisements.”
  • Your choices: “You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more details on managing cookies, please refer to your browser’s help section.”

Links to Other Websites

Third-Party Websites

• Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Protecting Children’s Privacy

• Our Service is not intended for use by individuals under the age of 16 (‘Children’). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
  
   

Changes to This Privacy Policy

Updates to Our Privacy Policy

• We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the ‘Last updated’ date at the top or bottom of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

• Headline: Questions or Concerns?
• Content: “If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your rights, please contact us:”
  
  • By Email:  sales@samraparts.com
  • By Phone: 01484 512891
  • By Post: Samra Parts, 138 Manchester Road, Longroyd Bridge, Huddersfield HD1 3HU